Customer Service
Free shipping on All Orders Over $35
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
OKLULU - Y2K Vintage Crossbody Bag Women's Tote High Quality PU Leather Shoulder Bag Hip Hop Messenger Bag Female Large Handbag Commuter
Features:
1.High-Quality PU Material: Crafted from durable and easy-to-clean PU material, this sling bag offers both style and practicality.Enjoy the durability and low maintenance of this bag, thanks to its high-quality PU material that resists wear and is easy to wipe clean.
2.Versatile Design: This Y2K retro bag can be worn as a single shoulder bag or carried by hand, offering flexibility and convenience for different occasions.
3.Generous Capacity and Organization: With multiple compartments, this casual shoulder bag is designed to neatly accommodate a variety of items, satisfying your daily needs.Stay organized with the large capacity and well-structured compartments of this bag, allowing you to easily separate and access your belongings.
4.Stylish Color Block Design with Adjustable Strap: The eye-catching color block design along with the adjustable shoulder strap adds a trendy touch to any outfit.Elevate your style with the fashionable color block design of this bag, and customize the strap length for optimal comfort and fit.
5.Perfect Gift Choice: This contrast color bag is an excellent choice for shopping, holiday parties, and travel photography. It also makes a great gift for children, girlfriends, and best friends who will appreciate its versatility and stylish design.Impress your loved ones with this versatile and fashionable bag, which serves as a perfect accessory and a thoughtful gift option.
Specification:
Origin: Mainland China
Shape: Satchels
Main Material: PU
Handbags Type: Shoulder Bags
Lining Material: Polyester
Number of Handles/Straps: Single
Style: Preppy Style
Gender: WOMEN
Closure Type: zipper
Hardness: SOFT
Interior: Interior Compartment
Place Of Origin: GUANG DONG Province
Lining: Polyester (Internal Incoming Color Random)
Specification: 32*26*11cm/ 12.6*10.24*4.33 in
Use: Shoulder, Diagonal, Portable
Remarks: Adjustable Shoulder Strap
Note:
Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures. Thank you!
Please allow 1-2cm measuring deviation due to manual measurement.
At OKLULU, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)
To initiate a return, please follow these steps:
Contact our customer service team at SUPPORT@OKLULU.COM to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.
Please note the following:
Original shipping fees are non-refundable.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at SUPPORT@OKLULU.COM.
We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.
Attention: The address on the package is not return address, so please contact us first!
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.
The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies,and custom products (such as special orders or personalized items)
We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.
Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by SUPPORT@OKLULU.COM. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.
Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
If you not get your refund please check your account or contact the bank. And then still didn’t get your refund please contact us by live chat or SUPPORT@OKLULU.COM. We will reply as soon as possible.
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