OKLULU  -  Long Silky Straight Synthetic wig with bangs White gold color Cosplay Party Lolita Wigs for Women Natural Heat Resistant Wig  

About wigs

1. Hair fall.

Just received the wig will have the phenomenon of falling, because the factory production out of the wig will have a little floating hair, slightly stroke the floating hair on it, don't worry about it!

2. Hairstyle effect is inconsistent with the picture.

This is because the model will be worn before according to their own preferences to take care of, pro can also be based on their own favorite to take care of Oh, followed by the difference in the face effect is a slight gap is normal.

3. About color difference.

Computer display resolution differences as well as the photo angle and lighting dyeing process slight color difference is a normal phenomenon, prevail in kind.

4. About deformation.

Wigs in logistics and transportation bumps along the way, received a little care on it!

1, the wig is generally 1-2 months or so wash 1 time according to wear frequency

2, cold or lukewarm water to wash, wash with general shampoo on the good can be combined with general conditioner wash clean wig try not to use a hair dryer or other high temperature wind dry, should be dry towel gently dry wig on the excess moisture and then placed in a ventilated place to avoid sunlight damage to the wig, do not comb the wig immediately after washing should wait for the wig to dry and then combing!

5, the use of wigs special comb combing (steel comb or iron comb better Oh) can not use plastic comb comb Oh!

6, curly hair basically do not use a comb, curly place every time with good after finishing with a hand on it!

7, if the wig used for a long time knot bad comb, do not pull, should be sprayed on the wig special non-oily maintenance fluid, and then slowly and carefully geography open!

8, pay attention not to spray the wig on the philosophy of water, hair wax and other real hair styling agent used so that the wig will become sticky!

9, the use of wig special non-oil maintenance liquid method is very simple: take before gently sprayed a few times in the wig can be) can make the wig become smooth and shiny and can prevent static electricity, so that the wig has been to maintain a moisturized state like just bought back when the same!

10, the wig can be tied up, just can not be tied too high or else below their real hair will run out Oh

11, longer wig comb when the wig will be divided into long sections, from the bottom to the top comb, must be light, be patient!

12, in the process of finishing wearing a small amount of hair loss is a normal phenomenon!

At OKLULU, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)

To initiate a return, please follow these steps:

Contact our customer service team at SUPPORT@OKLULU.COM to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.

Please note the following:
Original shipping fees are non-refundable.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at SUPPORT@OKLULU.COM.

We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.

Attention: The address on the package is not return address, so please contact us first!

Return & Exchange

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.

What is not accepted for return?

The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies,and custom products (such as special orders or personalized items)

We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.

Order Cancellation

Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by SUPPORT@OKLULU.COM. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Refund

Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

If you not get your refund please check your account or contact the bank. And then still didn’t get your refund please contact us by live chat or SUPPORT@OKLULU.COM. We will reply as soon as possible.