Customer Service
Free shipping on All Orders Over $35
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
COLORS & LENS INFO
It helps change the color of pupils, makes your eyes look bigger and get you more beautiful.
Nice for Party, Cosplay, Fashion Show, Halloween Makeup, etc.
Safe, comfortable and durable, can be used for 1 year.
Fashion and popular among girls and women.
Type: Colored Contact Lenses
Material: HEMA
Lens BC: 8.60mm
Water Content: 42%
Replacement Cycle: 12 Month
Prescription Power: 0.00
Recommendation for Blue Eyes:all colors
Recommendation for Green Eyes:all colors
Recommendation for dark eyes:all colos
Package List:
1 Pair * Color Contact Lenses
Notice:
Lenses on different eye colors will show different effects.
Pictures for reference only.
DIA:14.5mm
DIA:14.2mm
DIA: 14.0mm
1. Is this the price for 1 lens, or for 2 (a pair) ?
2 lens. But if you require a different correction for each eye, you will need to orders 2 boxes, one with your left eye correction and the second with your right eye correction. Unfortunately, we cannot open the original package and mix them for you.
2. Why is the actual color different from that on website?
Due to variable factors, such as light, camera lens filters, surrounding colors, original eye color/ eye shape/makeup, etc, the color of the lenses may vary and look different. Such cases should be acceptable.
3. What to do when lenses irritate eyes?
Please soak your lenses in care solution which is exclusive for contact lenses for 24 hours, then rinse and scrub your lenses gently. Check the two sides before wearing lenses to avoid uncomfortable experience, such as irritation, dry eyes,blurry vision, etc
At OKLULU, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)
To initiate a return, please follow these steps:
Contact our customer service team at SUPPORT@OKLULU.COM to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.
Please note the following:
Original shipping fees are non-refundable.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at SUPPORT@OKLULU.COM.
We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.
Attention: The address on the package is not return address, so please contact us first!
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.
The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies,and custom products (such as special orders or personalized items)
We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.
Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by SUPPORT@OKLULU.COM. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.
Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
If you not get your refund please check your account or contact the bank. And then still didn’t get your refund please contact us by live chat or SUPPORT@OKLULU.COM. We will reply as soon as possible.
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